Answers only from your content If it doesn’t know, it says so
Your documents answer your visitors, 24 hours a day, 7 days a week.
NextAsk learns from the files, texts and website pages you add, and answers in the chat on your site. You can reread every conversation.
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1 line
of code on your site
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€0
to start
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100
free messages a month
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EN · IT
English and Italian, in the visitor’s language
How it works
Three steps to a live chat
No model to train or configure: add your content and paste one line.
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Add what you know
PDF, Word, Markdown or TXT files up to 10 MB, text you paste up to 50,000 characters, or a website up to 10 pages (100 on Pro). Answers come only from what you add.
Knowledge Example- Shipping and returns.pdf PDF file Ready
- Opening hours and contacts Text Ready
- shop.example Website Processing
Processing can take a minute or two to start.
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Paste one line
Copy one line from your dashboard into your site’s HTML. It works on any website where you can add a script tag. On WordPress there’s a plugin: you only paste the key.
Script tag<script src="https://nextask.ferlabelnext.it/widget.js" data-key="pk_…" async></script> -
Visitors get answers
The chat answers from your content, and every conversation is saved in your dashboard for you to reread.
This month ExampleConversations 42Unanswered 3
How answers are found
The bot is given only the pieces of your content that are closest to the question.
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1. Pieces
Your content is split into pieces.
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2. Search
When a visitor asks a question, only the most relevant pieces are picked.
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3. Answer
The answer uses only those pieces. If none is close enough, the bot says “I don't know”, or your own reply.
When the answer isn’t in your content, the bot says so. The question shows up in Unanswered, and you can add the answer from there.
Example
See how it answers
A sample chat for an online store. The answers come from the store’s shipping and returns pages; the last question isn’t covered by them.
Questions? Ask us
Sample- Visitor: Do you ship to Germany?
- Bot: Yes. Orders to Germany arrive in 3–5 business days, and shipping is free on orders over €50.
- Visitor: Can I return a gift?
- Bot: Yes, unused items can be returned within 30 days. Gift returns are refunded as store credit.
- Visitor: Do you deliver on Saturdays?
- Bot: I don't know. Leave your contact details Pro
Powered by NextAsk
Want to try it for real?
The chat in the bottom-right corner answers questions about NextAsk.
Features
More than a chat box
Test it before going live, teach it what it didn’t know, and see what your visitors ask.
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Test your bot
Test the bot before going live and see which sources it used. 20 test messages a month on Free, 200 on Pro, not counted as visitor messages.
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Instructions
Set the bot’s role, tone and form of address, your own “I don’t know” reply and a welcome message.
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Unanswered questions
See what the bot couldn’t answer. Answer it once, and the bot knows it from then on.
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Conversations
Every chat is saved in your dashboard, for you to reread.
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Contacts Pro
When the bot can’t help, visitors leave their name and email. You get an email, and can export them as CSV.
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Suggested questions Pro
Up to 4 buttons in the empty chat, so visitors know what to ask.
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Allowed domains
The chat shows only on the sites you list.
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Alerts and weekly summary
An email when 80% of the month’s messages are used and when they run out. On Mondays, a summary of the week’s chats, if there were any (you can turn it off).
Customize
Make it look like your site Pro
How the chat button and panel look on your site. Try it here: nothing is saved.
Customizing the widget is a Pro feature. On Free it keeps the default look.
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Ask us anything
Answers are generated by AI and may be inaccurate.
Powered by NextAsk
Click the button to open and close the panel.
Install
One line on your site
Paste it just before the closing </body> tag. Your dashboard fills in your public key.
<script src="https://nextask.ferlabelnext.it/widget.js" data-key="pk_…" async></script>The public key only identifies your chatbot. It can’t change anything.
From the Install page you can limit the widget to your own domains.
Using WordPress? Download the plugin from the Install page and paste only your public key.
Pricing
Free to start. Pro when you need more.
Free is enough for one site. Pro adds messages, a WooCommerce catalogue and full control over how the chat looks.
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Start free
Free
€0 / month
To start on one site, with the default look.
- 100 messages / month
- 3 sources
- 1,000 chunks
- 10 pages per website
- 20 test messages / month
- Default look, with the “Powered by” badge
- Bot picture
- Suggested questions and contact collection
- WooCommerce catalogue of up to 10,000 products: price and availability read from the shop, or from last night if it is slow
- Extra message packs, which never expire
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Recommended
Start free · upgrade to Pro from the dashboard
Pro
€19 / month + VAT
For businesses and online stores that need more messages, more content and their own look.
- 3,000 messages / month
- 25 sources
- 5,000 chunks
- 100 pages per website
- 200 test messages / month
- Your own color, position, label, animation and header
- Bot picture
- Suggested questions and contact collection
- WooCommerce catalogue of up to 10,000 products: price and availability read from the shop, or from last night if it is slow
- Extra message packs, which never expire
Full comparison
| Feature | Free €0 / month | Pro €19 / month + VAT |
|---|---|---|
| Messages / month | 100 messages | 3,000 messages |
| Knowledge sources | 3 sources | 25 sources |
| Knowledge chunks | 1,000 chunks | 5,000 chunks |
| Pages per website source | 10 pages | 100 pages |
| WooCommerce catalogue | — | Up to 10,000 products |
| Test messages / month (Test your bot) | 20 test messages | 200 test messages |
| Button color | Default | Any |
| Button position | Bottom right | Any corner |
| Button label | Default | Custom |
| Open animation | Fade | Fade, slide or scale |
| Header text | Default | Custom |
| Bot picture | — | Yes |
| Suggested questions | — | Up to 4 |
| Contact collection | — | Yes |
| “Powered by” badge | Shown | Can be hidden |
| Extra message packs | — | 500 · €6, 2,000 · €19, 5,000 · €39 + VAT, never expire |
FAQ
Frequently asked questions
How does it avoid making up answers?
For each question, the bot gets only the 5 pieces of your content closest to it. If nothing is close enough, the model that writes the answers isn’t called and the bot says it doesn’t know. The model is also told to say so when those pieces don’t contain the answer. Mistakes are still possible, which is why the chat always shows a notice that answers are generated by AI.
Which content can I add?
PDF, Word, Markdown and TXT files up to 10 MB, text you paste (up to 50,000 characters), and a website, read page by page (up to 10 pages on Free, 100 on Pro).
Does it work with WordPress?
Yes. Download the plugin from the dashboard’s Install page, upload it to WordPress (Plugins → Add Plugin → Upload Plugin) and paste your public key. It needs WordPress 6.5 or newer.
Can I read the conversations?
Yes, all of them, in your dashboard under Conversations.
Can I try it before publishing it?
Yes, on the Test your bot page: the bot answers as it would on your site and shows the sources it used. 20 test messages a month on Free, 200 on Pro; they don’t count toward your visitors’ messages.
What happens when the messages run out?
You get an email when 80% of the month’s messages are used, and another when they run out. The bot then stops answering until the monthly reset. On Pro you can buy extra message packs, which never expire.
Which language does it speak?
The chat’s own text (button, notices, placeholder) is in Italian or English, following the visitor’s browser. The bot is told to answer in the language of the visitor’s last message. When nothing in your content is close enough, its short “I don’t know” is in Italian or English, from the browser, unless you wrote your own reply.
Where does the data go?
Our servers are in Germany, in the EU. Your content and your visitors’ questions are sent to OpenAI, in the USA, to find and write the answers; the privacy policy explains how that transfer is protected. Read the privacy policy.