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Terms of service

Last updated: 12 November 2026

These terms are the agreement between you and Ferlabel S.R.L., Via Stelvio, 20, Roma, Italy, VAT number (P.IVA) 01998471005, tax code (C.F.) 08238250586, contact info@ferlabel.com ("we"), for the use of NextAsk. By creating an account you accept them.

1. The service

NextAsk lets you add information about your business (pasted text or PDF, Word, Markdown and text files) and put a chat widget on your website. The widget answers your visitors' questions from that information, using an AI model.

The plans, their limits and the price of Pro are shown on our pricing page. The limits are checked by our server.

2. Who can use it

NextAsk is meant for businesses and professionals, for use in their trade, business or profession. You must be at least 18 and able to accept these terms for yourself or for the organization you represent. The information you give us when you sign up must be accurate.

Keep your password safe. You are responsible for what happens in your account.

3. Your content

The text and files you add, your widget settings and your visitors' chats remain yours. You give us the right to store, process and send them to our providers (listed in the Privacy policy) only as needed to run the service for you.

You must have the right to use everything you add, and it must not be unlawful, infringe anyone's rights, or contain malicious code. Don't add special categories of personal data (such as health data) or other personal data that the chat doesn't need.

4. AI answers

The answers in the chat are generated automatically by an AI model from the content you add. The widget tells your visitors that its answers are generated by AI and may be inaccurate. When nothing in your content matches a question closely enough, the widget says it doesn't know. AI answers can still be incomplete or wrong. You are responsible for the content you add and for checking that the answers suit your business; the chat must not be used for advice that needs a qualified professional.

You must tell your visitors, in your website's privacy notice, that the chat is provided by a third party and that their messages are processed to answer them.

5. Acceptable use

You must not:

  • use NextAsk for anything unlawful, deceptive or harmful, or to send spam;
  • try to get around the plan limits, the rate limits or our protections, or to reach another account's data;
  • disrupt or overload the service, or probe it for security weaknesses without our written permission;
  • resell the service as it is, without our written agreement.

We may suspend or close an account that breaks these rules. Where we can, we tell you first and give you time to fix the problem.

6. Plans and payments

  • Free costs nothing and has the limits shown on the pricing page.
  • Pro is a monthly subscription at the price shown on the pricing page, with VAT added. Payments are handled by Stripe. The subscription renews every month until you cancel it.
  • Cancelling: you can cancel at any time on the Billing page ("Cancel subscription"). Pro stays active until the end of the period you paid for, then your account returns to Free. Until then you can undo the cancellation ("Resume"). Periods already paid are not refunded.
  • Failed payments: if a renewal fails, Pro stays active while Stripe retries the payment. If the subscription ends, your account returns to Free.
  • Message packs: on Pro you can buy extra messages in packs (sizes and prices on the Billing page, with VAT added), with a one-time payment handled by Stripe. They are added to your account's balance, used once your monthly messages run out, and never expire. The balance stays usable if your account returns to Free; buying more needs Pro. If a pack is refunded, the share of its messages that matches the amount refunded is removed from the balance, as far as they haven't been used. Deleting your account loses the remaining balance, with no refund.
  • Back to Free: nothing is deleted, and your widget keeps working with the Free limits and the default look. New sources are refused until your account is within the Free limits.
  • Deleting your account cancels the subscription at once, without a refund for the rest of the period.
  • Price changes: a new price applies from your next billing period after we have told you by email. If you don't agree, you can cancel before it applies.

7. Data protection

For our own customers and website visitors we are the controller, as explained in the Privacy policy.

For your visitors' chats, you are the controller and we are your processor. Under Article 28 GDPR we:

  • process the chats only to provide NextAsk to you, following your instructions as set out in these terms and in your use of the dashboard;
  • make sure the people who work on the service are bound to confidentiality;
  • protect the data with appropriate technical and organizational measures;
  • use only the sub-processors listed in the Privacy policy (our hosting provider and OpenAI receive chat content), and tell you about changes to that list so you can object;
  • help you answer your visitors' requests to exercise their rights, and help you with security and data protection obligations as far as the service allows;
  • tell you without undue delay if we become aware of a personal data breach affecting your visitors' chats;
  • delete the chats when you delete your account;
  • give you the information you need to show that these obligations are met.

You are responsible for having a legal basis for the chats on your website and for informing your visitors (see section 4).

Contact details (Pro). If you turn on contact collection, your visitors can leave their name, email address and, optionally, a phone number and a message in the chat. You are the controller of these contact details and we process them for you, under the same commitments as your visitors' chats: we store them, email them to the address you choose (your account's email, or another address once it's confirmed), show them in your dashboard and let you export them, and we delete them when you delete them or your account. They are not sent to OpenAI. Before turning contact collection on you must give the link to your own privacy policy, which the chat shows next to the box visitors tick to send their details; that policy must explain how you use the details. Use them only to answer the visitor, and in line with the law that applies to you.

8. Availability and changes

We work to keep NextAsk available and secure, but we don't promise that it will always be available or free of errors. We may change, add or remove features. If a change takes away something important from a paid plan, we tell you in advance.

9. Liability

We are not liable for indirect losses, such as lost profits or lost business, or for the content of AI answers generated from your content. Our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, including for wilful misconduct or gross negligence.

10. Ending the agreement

You can stop at any time by deleting your account on the Account page. We may end the agreement with 30 days' notice by email, or at once if you seriously break these terms. When the agreement ends, your data is deleted as described in the Privacy policy.

11. Changes to these terms

If we change these terms, we update the date at the top and tell account holders by email before significant changes apply. If you keep using NextAsk after that, the new terms apply.

12. Law and courts

These terms are governed by Italian law. The courts of Rome, Italy, have exclusive jurisdiction over any dispute.

13. Contact

Questions about these terms: info@ferlabel.com.