Cookie policy
Last updated: 12 November 2026
This page lists the cookies and similar browser storage (localStorage and sessionStorage) that NextAsk uses, and how to change your choice. NextAsk is provided by Ferlabel S.R.L., Via Stelvio, 20, Roma, Italy (info@ferlabel.com). How we handle personal data is explained in the Privacy policy.
Your choice
When you first visit our website or dashboard, a banner asks whether you accept analytics cookies. "Accept" and "Reject" count the same, and closing the banner counts as "Reject". Analytics loads only after "Accept": before that, not even the analytics code is downloaded.
We remember your choice for 6 months, then ask again. You can change it at any time with Cookie settings in the footer of our website or on the Account page of the dashboard. If you withdraw your consent, analytics stops at once and PostHog's ID for your browser is deleted, with any other ph_ entry or cookie it left; PostHog keeps only a note that analytics must stay off.
Technical cookies and storage (always on)
These are needed for the site to work or to remember a setting you chose. They need no consent.
| Name | Type | Purpose | Duration |
|---|---|---|---|
next_ask_session |
Cookie, set by us | Keeps you signed in and protects your account | 2 hours after your last activity |
XSRF-TOKEN |
Cookie, set by us | Protects forms against cross-site request forgery | 2 hours after your last activity |
locale |
Cookie, set by the language switcher or when you open /en or /it | Remembers the language you picked (English or Italian) | 1 year |
next-ask-consent |
localStorage, set by us | Remembers your cookie choice and its date | 6 months |
next_ask.theme |
localStorage, set by the dashboard | Remembers the light, dark or system theme you picked | Until you clear your browser's storage |
next_ask.visitor_id |
localStorage, set by the chat widget on our website and on websites that use NextAsk | A random ID, so the chat on that website can keep your conversation going. We don't use it to follow you across websites. | Until you clear your browser's storage |
next_ask.conversation.<public key> |
localStorage, set by the chat widget on our website and on websites that use NextAsk | The ID of your current conversation (not its messages), so the chat is still there on another page of that website. It is removed when you press "New chat". | 24 hours after your last message |
Analytics cookies and storage (only after "Accept")
We use PostHog (EU Cloud, servers in the EU) to understand how NextAsk is used and to find errors. It records pseudonymous events and session recordings of the page in which every input field is masked and the content of chats and documents is hidden. PostHog is set to discard your IP address, so it isn't stored. PostHog keeps its ID for your browser in localStorage, not in a cookie, so your browser doesn't attach it to requests to our server or to other websites; it is sent only to PostHog, with the events.
| Name | Type | Purpose | Duration |
|---|---|---|---|
ph_<project key>_posthog |
localStorage, set by PostHog | A random ID for this browser, and your account's internal ID once you sign in | Until you withdraw consent or clear your browser's storage |
ph_… entries in sessionStorage |
sessionStorage, set by PostHog | Groups the events and the recording of one visit | Until you close the tab |
__ph_opt_in_out_<project key> |
localStorage, set by PostHog | Only if you accept and later withdraw: remembers that analytics must stay off | Until you clear your browser's storage |
Some events are also sent by our server, linked to your account's internal ID and without any cookie. They are described in the Privacy policy.
Other websites
Paying with Stripe and signing in with Google take you to Stripe's and Google's own pages, which set their own cookies under their own policies.
We don't use advertising or profiling cookies.
Managing cookies in your browser
You can also delete cookies and site data, or block them, in your browser's settings. Blocking the technical cookies stops you from signing in.